SMS Communications Policy

Effective Date: March 9, 2026
Last Updated: March 9, 2026

This SMS Communications Policy explains how Scott's Hill Farm ("SHF", "we", "our", or "us") communicates with customers through SMS (text messaging) and telephone services.

This policy applies to all phone and SMS communications associated with Scott's Hill Farm.

1. SMS Communication Services

Scott's Hill Farm may communicate with customers using SMS messaging services for purposes including:

• responding to customer inquiries
• order confirmations
• order updates
• delivery notifications
• customer support responses

SMS services may be provided through third-party communication platforms including:

• Twilio
• 3CX

These services process messages on behalf of Scott's Hill Farm.

2. Consent to Receive SMS Messages

By providing your phone number through Scott's Hill Farm services, you consent to receive SMS communications related to your interactions with our business.

Examples include:

• replies to messages you send
• updates about orders you place
• customer service responses

SMS messages will primarily be sent manually by farm staff, rather than through automated marketing campaigns.

3. Marketing Messages

Scott's Hill Farm does not currently send automated marketing text messages.

If marketing or promotional messaging is introduced in the future:

• customers will be asked for explicit consent
• this policy will be updated accordingly

4. Message Frequency

Message frequency may vary depending on customer interactions.

For example:

• customers who initiate contact may receive replies
• customers with active orders may receive updates

Scott's Hill Farm does not currently send recurring automated SMS campaigns.

5. Opt-Out Instructions

Customers may opt out of SMS communications at any time by:

• replying STOP to a text message
• contacting us at legal@scottshillfarm.com
• requesting removal from SMS communications

Once an opt-out request is received, Scott's Hill Farm will make reasonable efforts to stop further messaging except where necessary to complete existing transactions.

6. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan.

Scott's Hill Farm is not responsible for any charges incurred from mobile carriers.

7. Mobile Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by:

• mobile network conditions
• device compatibility
• carrier restrictions
• technical issues

8. Privacy of Phone Numbers

Phone numbers collected by Scott's Hill Farm are treated as personal information under our Privacy Policy.

Phone numbers may be used for:

• customer service communications
• order updates
• business responses to customer inquiries

Scott's Hill Farm does not sell or distribute phone numbers to third parties.

9. Abuse or Misuse of Messaging Services

Scott's Hill Farm reserves the right to block phone numbers that are used for:

• harassment
• abusive communications
• spam
• fraudulent activity

Users engaging in abusive behavior may have their communications restricted or accounts terminated.

10. Changes to SMS Communications Policy

Scott's Hill Farm may update this policy if messaging practices change.

Updates will be posted on the website with a revised Last Updated date.

11. Contact Information

For questions regarding SMS communications, please contact:

Scott's Hill Farm
1288 Ridge Road
Burgettstown, PA 15021
United States

Phone: 724-215-9040
Email: legal@scottshillfarm.com